Thank you for reaching out to us. Depending on your system settings, videos may be automatically muted. To ensure you have sound, please use the speaker symbol located on the lower left side of the screen to unmute or mute the video. Please note that the "MUTED" button displayed elsewhere on the screen is simply an indicator to inform you that the video is currently muted. If you continue to experience issues, please let us know, and we will be happy to assist you further.
Feb 10, 2025